Pros
The product is strong and the CS and product teams are full of smart, motivated people. I had great coworkers who genuinely cared about customers. You can learn a lot here if you’re early in your career or looking to build resilience in a fast-paced SaaS environment.
Cons
Things took a hard turn when new sales leadership came in. There was very little effort to get to know the team — just a quick push to make changes. Longstanding reps who had consistently delivered were sidelined or let go without much conversation. Big structural decisions were made quickly and rolled out with little to no guidance. It started to feel like decisions were being made for the sake of making changes, not because they were thought through or tied to a clear GTM plan. Internal alignment got worse. Leadership felt more focused on visibility and brand than on actually supporting the team or understanding what made the company successful up to that point.