A company that simply doesn't care - Floor Staff Cinemark Employee Review

2.0
19 Dec 2017
Recommend
CEO approval
Business outlook

Pros

- You get discounted concessions before, during, and (30 minutes) after your shifts. - You can see free movies/and or get guest passes to other Cinemark theaters. - After you've been working at a location for a few weeks with good work ethic, your schedule can become very flexible and your request-offs will be honored more often. - You can learn a lot about how to a handle stressful work environment and how to stay calm during very, very busy work days. - You get 1.5x your hourly salary on Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

Cons

- There is an unbelievable amount of favoritism between management and floor staff, and I say this after having worked at two locations in two different states. Some employees are quite literally "shunned" by many members of the staff. - Location dependent, the bulk of the management staff are 18-25 year old college students. This becomes a problem when those that are supposed to be taking on a leadership roll aren't as mature as, say, a mid-30's or older adult with more life experience. - Not only at Cinemark, but at any movie theater establishment in the United States, unless forbidden by state law, movie theater employees are EXEMPT from overtime pay. You can, and most likely will, be scheduled to work well over forty hours in a week at times, and you just get your regular hourly salary. - There is an overall lack of respect for the employees. Maybe it's the high turnover rate that causes managers to simply disregard the feelings of their employees, but Cinemark simply does not care for the overall well-being of its staff. You will be overworked, verbally abused by customers, be asked to stay for many hours after your scheduled shift is to end, and nothing comes of it. -The pay is dirt cheap, the raises are at maximum $0.30. -There is no company culture. You are simply seen as a robot that cleans theaters, serves popcorn and soda, and lets customers stomp all over you.

Explore other reviews about Cinemark

5.0
11 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

So fun great team and perks

Cons

Little pay but makes up for in fun

4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leadership and team supervision experience Employee scheduling and labor management Strong customer service and conflict resolution skills Experience handling cash, inventory, and daily operations Ability to work under pressure in a fast-paced environment

Cons

Limited traditional office/corporate experience May require nights, weekends, and holiday work Skills don't always translate clearly on a resume Can be stressful managing customers and staff simultaneously

See reviews by: Helpful|Rating|Date|All