Traumatic experience - Anonymous employee Citizen Employee Review

The worst mistake of my professional career. I believed their boasts, the positivity Citizen promotes, inclusion, good news stories and a caring attitude towards their employees. In reality, some of the worst employees I have ever met. Everything is too much trouble, lots of blame, inconsistencies, and 'not my job'. Customers are treated appalling. A disturbing experience, where the majority of employees are in it for the money, not the customer experience.