Pros
Clients make you feel fulfilled and are the only ones who will recognize your efforts. It’s rewarding to help them and see progress in their treatment.
Cons
Management has repeatedly asked us to complete duties out of our scope of practice (administer medication as a bachelor’s level case manager when a medical professional needs to be doing that). Delegation of duties always resulted in PSCs doing things that management never hired specific people for (front desk staff/receptionist, medication administration, filling in for specialists when they were out of the office, etc). Oh, and they will write you up if you don’t do those things that you’re technically not required to do. They also complain a lot about your documentation (the system that allows us to bill hours isn’t efficient and time consuming to complete) so you have to re-do entire notes that take you 15-20 minutes to complete and that deducts from your service hours. You have to bill 100 service hours a month and they make it way more complicated than it needs to be, only for them to send you back multiple notes at a time (pushing you back on your hours). Also there are A LOT of office politics. Some people who have worked there for years have serious issues and will target the newbies. Management isn’t impartial to these people and will side with them. There has been insane turnover because of these people specifically, and they don’t face any consequences for creating a hostile work environment.
