I.T outsourcing decision has taken over a year - Anonymous employee Cleveland Clinic Employee Review

1.0
28 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay is not too bad, health benefits good, number of paid leave days is good. You might get to do some interesting work - mostly because management have no idea what you're doing most of the time.

Cons

Things are going downhill, and fast, at the Cleveland Clinic. They're quick to tell everyone that we're supposedly "number 2 hospital in the country, number 1 in heart care", and in the next breath they're telling us how much we're struggling, and how Obamacare is making the clinic poor so we have to lay off employees. In 2015, they told the I.T division that they were starting an investigation into potentially outsourcing our jobs. Over a year later, and they are still unable to tell anyone if they still have a job - meanwhile reminding everyone how important employee "wellness" is to them after stressing out 500-1000 employees for a year - huge hypocrisy. There are way too many managers, all of them running around like chickens with their heads cut off from one meeting to another, where nothing is ever achieved. It's hard to tell what most of them are even there for. When someone has a good idea, it's ignored, and then brought back up a few years later as a manager's idea, at which point the idea is outdated and doesn't make sense any more.

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5.0
20 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good, people are very nice

Cons

good, nice working place, friendly

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Cleveland Clinic Response
4mo
Thank you for your review. We’re so happy to hear that you have enjoyed your time at Cleveland Clinic. We appreciate your feedback as we are continuously working to improve the caregiver experience. Have a great day!
3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance and maternity benefits are great, though some people have been aggravated by the addition of a deductible in 2026. There is also decent tuition reimbursement, but you need to carefully read all of the policies as the wording can be tricky and even HR doesn't understand all of their own policies.

Cons

Pay seems inconsistent and raises are a joke, getting lower and later every year. PTO is decent but keep in mind that getting paid for holidays comes from that PTO and plan accordingly. HR is a complete JOKE! They never answer, don't seem to understand any of their policies, and have no idea what they are doing. It takes weeks to get ahold of anyone, and they are the farthest from helpful I've ever experienced. Retirement matching is based on years of service, they will put the money in the account but only vest after 3 years so don't count on the amount it shows unless you know 100% for sure you will be there more than 3 years.

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Cleveland Clinic Response
6d
We appreciate your review. We want our caregivers to have the best experience possible working at Cleveland Clinic and your feedback is important in achieving that goal.
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