Pros
Health Benefits, PTO when you can use them.
Cons
We had to answer the phones with "Can I schedule you an appointment for today?" when we darn well KNEW that we could not get them an appointment "today". This was never explained in any ad, billboard or letter to patients. We would get screamed at when we'd say "sorry, I don't have an appointment until 3 months from now". Coworkers would refuse to take calls, which would go back into rotation and go to the next agent. A handful of agents would be doing the work of a full call center. Non-stop calls all day long. Sometimes there would be 50-60 calls holding. Majority of people went home at 5pm; however, calls would flood in during that time. Vacation request would never get approved or go into a "black hole". I was refused vacation time to extend my time away from work and the state to attend a FUNERAL. I had to bring this issue up to my boss's boss to get approval. Was told that holidays would be rotated out, only to be told "well if your work day falls on a holiday, then you work it". Not aligned with the rest of CCF, it felt like I was working for a company that works FOR CCF.
