Pros
Working from home is convenient and saves money on gas and commuting. You don’t have to worry about travel or bad weather. The job also has downtime, with some days involving long gaps between calls
Cons
The QA (quality assurance) standards and scoring criteria change frequently, which makes it difficult to know what is expected and to succeed consistently. I was hired with the promise of a stipend, but it was taken away shortly after I started, which felt misleading. A new “Par II” role was introduced without warning and requires significantly more work and responsibility without fair compensation. Policies, expectations, and procedures are constantly changing, creating instability and unnecessary stress. Overall, the compensation does not match the amount of work, pressure, and hoops employees are expected to jump through.