Fun place to work - Anonymous employee CloudCall Employee Review

3.0
4 Apr 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved working at Synety during a time when the company was going through a period of growth. Great new offices in the heart of Leicester provided a fantastic working environment, a great product, a great team to work with. There were no barriers between the exec team and their staff and all participated in the fantastic social events that were a plenty. Room for progression if you towed the line and the opening of an office in the USA has given the opportunity to move with the business.

Cons

There was a certain amount of volatility at management level and this did mean that you could find yourself out of a job very quickly, as I witnessed on many occasions. Hire and fire mentality. Sexist board of execs at the time, although I believe this has since been addressed with the re-shuffling of existing exec team and new Chairman. A haphazard strategy that changed weekly resulting in funding being wasted and a slight arrogance that has cost the company dearly in delays in taking working product to market.

Explore other reviews about CloudCall

5.0
16 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Becoming more nimble, people care about one another

Cons

Market has been rough in 2023

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CloudCall Response
2y
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3.0
7 Mar 2025
Recommend
CEO approval
Business outlook

Pros

There were some key benefits to working here. The flexibility with work-life balance was excellent, and the benefits package offered was strong, providing a solid level of support. Additionally, I was fortunate to work with great coworkers and immediate managers who genuinely cared about the team's success, which made day-to-day work enjoyable despite the broader challenges.

Cons

mismanaged platform launch driven by investor pressure rather than customer needs. As a VoIP CRM integration SaaS provider, they had a solid foundation, but their transition to the new platform was poorly executed. From the start, it was clear the product wasn’t ready—missing key features, full of bugs, and lacking proper functionality. Rather than ensuring a smooth migration for existing customers, CloudCall prioritized speed over stability, leading to downtime, disrupted workflows, and frustrated users. What made the situation worse was the lack of transparency from upper management. Not only did they fail to adequately communicate the ongoing issues, but there were also sudden layoffs with little to no notice. This left many employees jobless without the support they deserved, further highlighting the company’s poor handling of internal and external relations. However, support has been overwhelmed, offering slow responses and vague timelines for fixes. Instead of transparently addressing issues, leadership has focused on promoting the platform’s “future potential” rather than resolving critical functionality gaps today.

6
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