Good remote cloud msp - IT Support Analyst CloudWave Employee Review

Benefits, PTO program, people, culture, senior leadership team

communication can be an issue at times, trying to get things accomplished

Amazing coworkers to work alongside. Pay is okay for the position - not stellar, but okay. Extensive paid time off was granted, even when given short notices to manager - very understanding of life happenings. Flexible work schedule and could change as necessary (as long as it still made sense from the businesses perspective of course), and never was made to work outside of work hours - point was made to respect work/life balance. Promises were made to promote within to higher positions like engineering, although this was only after problems within the company could be addressed which never were - potential career growth opportunities, though was never personally seen.

Responsibilities and expectations continually expanded due to ongoing scope creep, frequent procedural overhauls, and unclear or constantly changing documentation. Employees were often directed to reference isolated pages within extensive documentation repositories that were regularly revised without notice, making consistency and retention difficult. Critical infrastructure failures routinely disrupted workflows, and employees were pressured to resolve these issues despite such responsibilities falling outside their defined roles. At the same time, staff were expected to exceed established job requirements without corresponding compensation, maintain legacy workflows while simultaneously supporting and developing new operational processes, and compensate for known engineering shortages acknowledged by company leadership.