Don't bother - Customer Success Manager Cloudbeds Employee Review

This can be a great opportunity for someone who enjoys a high-performance environment. The focus is mainly on prospecting, cold outreach, and closing new business. I’ve improved my skills in running product demos and following up with potential clients. Plus, the technology is solid with interesting features and integrations.

Success isn’t automatic; building confidence in sales requires persistence and consistency.

Open PTO is a nice benefit and gives flexibility when you need time off, as long as you manage your work properly. It helps with work-life balance and is one of the better parts of the overall package. The people you work with on the same level are generally easy to work with and supportive. Seeing teammates help each other out and collaborate makes the day-to-day work smoother and more manageable.

Open PTO is nice and honestly one of the better benefits, but it also feels like the only real perk. Outside of that, internal politics are very noticeable and can heavily affect your experience. A lot seems to depend on how upper management sees you. If you’re not in their good graces, it can show in the way you’re treated—less support, fewer chances to grow, and feedback that feels inconsistent or unclear. It doesn’t always feel like performance alone drives decisions, which can be frustrating if you’re putting in real effort. There are also moments where communication from leadership feels selective, and raising concerns doesn’t always lead to actual change. Over time, this can make people hesitant to speak up or unsure of where they stand. The company has potential and some good people, but the management dynamics and internal politics often take away from what could otherwise be a solid place to work.