Growing / Challenging - Customer Success Manager (CSM) CoachHub Employee Review

4.0
4 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Growing fast, building good systems, still a bit to go - moving in the right direction.

Cons

Senior leadership sometimes make questionable decisions

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CoachHub Response
8mo
Thank you for sharing your perspective - and for being part of CoachHub’s journey for more than three years. Your contribution as a Customer Success Manager has played a real part in how we grow, learn, and support our clients every day. We’re glad to hear you recognise our progress and the direction we’re moving in. As a fast-growing company, we know that not every decision will be perfect, but every piece of feedback helps us get better. That’s why we encourage all CoachHubbers to share their views openly - through our Peakon engagement platform and the live Q&A sessions at every Town Hall. These channels help us listen, reflect, and take action together. Thank you again for your impact and continued partnership in building the future of CoachHub.

Explore other reviews about CoachHub

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay work life balance benefits

Cons

Nothing it’s great amazing place

3.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

CoachHub gave a ton of autonomy and fully remote work. They threw real responsibility at you right away, so you learned way more and built stronger skills than at most other places.

Cons

Leadership was unstable with constant manager changes. Only one performance review in three years and it ignored major contributions. Felt disconnected from team and recognition went mostly to sales.

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