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Collections Etc.

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Bottom dollar - Customer Service Representative Collections Etc. Employee Review

1.0
26 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Fun to sell home decor and make someone's day. If you can sell, you can make some good money on top of the hourly pay.

Cons

They say they care about the employees. Well first off, they hire not within the company for supervisors. They also made people who have worked there for a long time sit back and train a brand new supervisor who knew nothing about the job. (Which should have been for employees who worked hard for it) they takes a sales script up from underneath their best sellers and no NOT give reconiginition or even ask if it's okay and give it to everyone else to use. They have a new supervisor telling people to make the sales or else they lose their jobs when previous years they used to have time off the phone to play games. They do some games but nothing like it was before when they weren't so strict on time. Also, doesn't matter if your moms or dads is dying, you goto the hospital or anything serious, a doctors note counts for nothing and you will get a point. It's irritating they make it seem employee focused when they fire left and right and mess people over but act like a good company. It's now all about money. Btw. Also. Do not miss more than 80% of your shift or your entire incentive check will be taken. Doesn't matter the amount.

Explore other reviews about Collections Etc.

5.0
21 Apr 2017
Recommend
CEO approval
Business outlook

Pros

The staff here is amazing and my manager is the absolute best! I have been welcomed with open arms and accepted as a Winston family member. Working with 200+ associates is incredibly challenging and exciting but very rewarding. When issues arise they are handled with care in a timely manner so day by day I see more and more pros and it's going to get even better.

Cons

Some employees, and the surrounding cities, have a bad memory of how Winston operated in the past and it still lingers. Fresh ideas are being implemented to help fix this issue so hopefully we can turn our image around 100%.

7
5.0
19 Oct 2013
Recommend
CEO approval
Business outlook

Pros

They give you good training, and they seem to help you when you are very new. They make sure that they give the information you need to succeed. They give you advice to improve your job. The management and the office staff do the best they can to help you. I like that it is a smaller company at this location. Everyone there is friendly and the management is willing to listen to your concerns if you have any.

Cons

The pay is low compared to other call centers in the area. The other problem is they have went to a paperless enviroment. I feel that even though everything is done on computers we still need the catalogs in front of us and the choice to use scratch paper.

1
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