Pros
A few diamonds in the rough. Privately owned company. Owners are genuinely interested in staff.
Cons
I would not recommend working here if you value your mental health. I have witnessed behaviours I would rank as the worst I've ever experienced. This ranges from everyday passive aggression, blame culture, unaccountability through to unrelenting agrogance. Poor decision making stems from C suite and filters down. Any excelling performance you demonstrate will be ignored at best or at worst belittled. Technology. Watching it's painful transition from a service to fintech sector is woeful. Archaic disjointed tech platforms coupled with poor decision making is a disaster. No one takes responsibility in the proper planning and delivery. Internal meetings that bring no strategy or direction and only seem to serve egotists. Continual knee jerk responces to unforced errors due to compromises in tech infrastructure. Start planning to deliver against a calendar schedule. Integrity. Customer complaints procedure results in making unachievable promises. No one manages their clients. The clue is in the name Account Management. And not constantly roll over and agree to unachievable outcomes. Time to deliver upon realistic promises. Profit. Operational costs have always eaten the massive margins of profit that are there. There are aspirations on delivering a customer centric proposition. So instead constant fire fighting and peacock displays when the goal should be to work together in delivering best in class operations.
