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      Columbus Metropolitan Library

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      Columbus Metropolitan Library reviews

      CSS - Customer Service Specialist Columbus Metropolitan Library Employee Review

      3.0
      29 Nov 2016
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Only there for two months. I enjoyed my time there. Co-workers and customers were great. Wish my time wasn't short lived by needing medical care.

      Cons

      Unfortunate, that they let employees go for needing medical care. Received call day before surgery that medical leave is not approved and my employment would be ending. However, was told I could reapply. Really unfortunate that they want to practice "customer first" but forget about employees. Hope they review policy and procedures.

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      5.0
      19 Jan 2026
      Material services associate i
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great coworkers - Good pay - Good managament

      Cons

      - OPERS - Not as much patron interaction

      4.0
      12 Nov 2025
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved working here. Co-workers and managers were cool, the patrons were great as is the environment. Sometimes it got busy/stressful but with such a great team by my side I never once felt like I didn’t have any support. I was part-time so there was good work-life balance and PTO was never an issue for me.

      Cons

      The pay was decent, but being locked to a 24hr work week left a lot to be desired from my check. I could often pick up a few extra hours here and there, but I came hoping I could easily advance to full time but that just didn’t happen. Full time positions are rare here so naturally everyone jumps at them when they do become available and you don’t always get picked to interview even if you put in the hard work.

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