Pros
- Get to leave work at work, no paperwork to do at home - 2 week training process - updated office floor - free coffee & snacks
Cons
- depletion of clinical skills; this role is essentially a customer service role, just add screening for immediate safety concerns and potentially safety planning. - the CEO only cares about how many calls your processing in a day, not the quality of clinical care you’re providing. You actually have a benchmark of calls to answer, otherwise you will get a talking to. - high turnover of employees + high volume of customers/clients to deal with; the combination of severely high turnover and increasing business demands is overwhelming. High performers tend to burn out quick and dont get recognition. As a result of increasing business demands and lack of support, every one is stretched thin, and almost everyone utilizing the service is extremely upset due to lack of accessibility (95% of the time, the person calling in has to wait for a significant amount of time before getting some one on the line) - pay is subpar - benefits are subpar - you are just a number - everything is always on fire, im surprised this place functions