Your Team is Great, Leadership is Not - Instructional Designer Commerce Employee Review

2.0
21 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people who work here are caring, dedicated, and truly the best things about this company. There are good benefits and as of my current understanding, still a good work/life balance with a focus on collaboration for hybrid employees.

Cons

Executive leadership has no idea what they're doing, and there's little to no communication from high up to the people/teams that actually get the work done. Some of the execs still live in an old view of the workplace where nobody not on their level is allowed to talk to them. There is no emphasis or work on any processes or long-term plan, and after 4 years straight of end of year layoffs, there's no way to grow because at the end of every year, a bunch of people are cut and all of your work gets thrown out the window to focus on some new thing that'll take you all of the next year to figure out because there's absolutely no contingency plan. If there is, you won't hear about it. And as much as Commerce likes to promote it's remote-friendly or hybrid-friendly workplace, a wave has come over full of full-time in-office supporters who want to ruin the culture and balance. If you can stand living with the anxiety that by each November you may be out of a job, sure, work here.

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Commerce Response
4mo
Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please feel free to reach out to us at talentacquisition@commerce.com if you have any further feedback.

Explore other reviews about Commerce

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote if for current employees Good management Helpful teams

Cons

Lack of growth In office 5 days for new employees

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Commerce Response
1mo
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please feel free to email us at talentacquisition@commerce.com or reach out to your HRBP.
3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

-Friendly coworkers -Great partners -Opportunity to try things -Many people genuinely care and are willing to help in when asked -New leadership team has the right idea (though unfortunately came in too late imo) -Great CFO

Cons

-Company trajectory on the decline -Top heavy organization, too many people trying to delegate down to the few people who actually execute -Lack of proper strategy -Most of the mid level managers who were the heartbeat of BigCommerce historically have left and not sure if the company will be able to reinvent itself in time -Conflicting goals of different organization pit teams against each other. Caused too much friction internally. For a company struggling for relevance from external sources, this was a mistake.

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Commerce Response
2w
Thank you for taking the time to share your feedback. We appreciate your insights and will take them into consideration as we continue to enhance the employee experience. If you’d like to share more, please feel free to reach out to us at talentacquisition@commerce.com
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