Useless - Customer Service Community Fibre Employee Review

Hi there, Thank you for taking the time to leave some feedback. CFL’s no.1 aim is to put our colleagues and customers first, and best believe we’re always striving to improve. In 2022 Customer Service underwent a massive ‘make over’ in terms of management, processes, systems(to name a few) which stemmed from not only trial and error but also the feedback we received directly from the team, to which we take very seriously. Of course we know things don’t get fixed overnight but we do believe we’re on the right track. May I encourage you to speak to your manager if you have any further concerns. Also, If you don’t feel that is an option, please speak to a member of The People Team and they will be able to guide you. We really do want all employees to be happy in their roles.