Pros
Great office environment and made some good friends there.
Cons
Impossible statistics clearly showed that team leaders specifically were giving preferential treatment to long term agents to hit their team target or just simply because they liked them. Very childish behaviour as I used to sit next to the so called top performers and believe me they were nothing special. People just simply give up internally due to this as the targets are too high to earn bonus consistently and are compared to the people they are helping. They also helped the people that are struggling as they would have made no sales and then all of the sudden a massive surge would come from nowhere. This indicated that the tiering system would fluctuate constantly based on whatever outcome they wanted to achieve. What about the middle ground where people are good at the job and work hard? They leave “simple” and that’s because good sales people will do better elsewhere and stand a better chance to earn money where this system is not in place.