Great company for remote options - Technical Support Advisor I Conduent Commercial Solutions Employee Review

- Remote work made life manageable - Supportive managers who treated you like a person - Solid training that actually prepared you for the role - Consistent pay and a steady schedule - Great coworkers who made the job enjoyable - Learned a lot that I still carry with me

- Not much room for growth — moving up wasn’t a thing - Sometimes, policies would change out of nowhere, and it threw things off - High call volumes could get overwhelming at times - Projects didn’t always feel long-term, which made things a bit uncertain - Benefits were there, but not always easy to understand or use

It is considered a job.

Terrible leadership. No clear goals because the target is always changing. Accounts management is inconsistent and siloed in every way. No group ever knows what another group is doing therefore massive amounts of work is duplicated resulting in wasted time, energy and money. Don’t worry though because whatever you build will be left on the shelf and forgotten when senior leaders play musical chairs and fire all their key managers. If you like constantly doing more with less you’ll love it here. Mixed messages are sent by leaders who constantly change their minds. Unreasonable expectations are made but luckily it doesn’t matter since they are too unorganized to follow up or hold anyone accountable. Don’t get comfortable, you’ll always be in a state of reorganization because they never stick with anything long enough for it to have a chance at success. Constantly firing (RIFing) employees then hiring less qualified staff back a few months later (not just agents) shows their inability to commit to a course of action. Corporate culture is toxic but is shrouded in “we care” propaganda and lip service. Ultimately they will stab you in the back while they smile and tell you they care. Totally inability to consistently complete core day to day operational tasks means every day is another fire drill. If you like the creativity of reinventing the wheel every time an OM can’t manage their group you’ll be satisfied (and you’ll have invented a LOT of wheels). But don’t worry they’ll be fired soon (and so will you). If you want to live the story of Sisyphus endlessly pushing a rock up a hill for no reason get a job here. You’ll get good at looking over your shoulder. They are experts at making mountains out of molehills and wondering why nothing gets done. A ridiculous number of directors are shoehorned in random roles for no reason other than poor management resulting in layer upon layer of incompetent corporate bureaucracy. The CEO’s messages don’t get any deeper than his LinkedIn posts and occasional holiday email. VPs blatantly disregard the “corporate” message and march to the beat of their own drummer. Only problem is all the VPs are banging different drums like a bunch of wind up clowns. Benefits are a joke. Raises are nonexistent. It’s amazing how leadership can’t figure out why attrition is astronomical.