It's a job - Customer Service Specialist Connect America Employee Review

Low and uncompetitive pay, no negotiation. Not so great health insurance, as it is expensive and still not even full coverage. No career advancement and no annual raises so evaluations are pointless. Federal holidays such as MLK Day and Juneteenth are not recognized and work is required unless we choose to use our PTO or a floating holiday. Also, PTO is earned, not given.