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ConnectYourCare

Acquired by Optum

Is this your company?

Lies, lies and more lies. - Customer Service Representative ConnectYourCare Employee Review

2.0
29 Oct 2018
Recommend
CEO approval
Business outlook

Pros

-Casual work dress code -"Fun" work environment(managers decorate office and run around shooting each other with nerf guns, you don't do that though). -Decent pay. -3 weeks of a training class

Cons

-Supervisors will lie to your face on a daily basis -Interviewer will lie to you about schedules in order to trick you into taking the job - Supervisors will talk down to you and call you a liar when you tell them you were told different information in the interview -Was told by interviewer & HR that we have certain holidays off, was then told by the call center leader that we don't have those holidays off and are expected to work -Absolutely no communication between upper management

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ConnectYourCare Response
7y
ConnectYourCare appreciates all feedback received about our company. We are a 24/7/365 business that is always poised and ready to provide the best-in-class service that our clients have come to rely on. Agility and flexibility are a must for us to quickly respond to customer needs. We value our employees and during our interview process, aim to find the best mix of fit, experience, aptitude and attitude to work in such a dynamic environment. We strive to be straightforward with what a Customer Care Center employee can expect, as well as what we expect from them in return. We have a structured environment with various schedules and understand our business may not suit everyone’s lifestyle. Having said that, we do our best to work with employees who have scheduling challenges. Our ultimate goal is to provide an environment in which communication, personal growth and customer focus are truly valued.

Explore other reviews about ConnectYourCare

5.0
23 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Great learning experience, work from home

Cons

Nothing bad to say great job

5.0
1 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ConnectYourCare is easily one of the top employers to work for in the CDH industry. Not only do they say they care for their employees, but they prove it time and time again. One of the most recent examples is during Hurricane Irma. CYC offered to bus any/all call center employees and their families out of the path of Irma for safety. In addition to providing safe transportation out of the state of FL they also paid for all employee meals, and lodging in hotels for employees and their families. Upon returning home after the hurricane had passed, CYC also provided all employees with a $100 gift card to Publix (a grocery store) so that we could replenish our refrigerators with food/drinks since the power went out for most of us while we were gone spoiling any food left in there. This is just one of the MANY examples of CYC going above and beyond for their employees. The call center has also recently been going through some organizational changes. We have had a new Director come on board, and the change she has brought to the call center has been substantial to the success/successes we have seen in the past 4-5 months. Lastly, the opportunity for growth within this company and the call center department is ever-increasing. We have doubled in size within the last year, and will continue to do so in the years to come. If you are a potential future employee and want a great family atmosphere with a wonderful company culture CYC is the place for you!

Cons

At this point in time, there is nothing negative about working for CYC!

7
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