help desk - Help Desk/Desktop Support Connetic Employee Review

Connetic has a great culture wherein people are treated well, community is formed and efforts are made to keep a 100% remote work force interacting and engaged. In person meet-ups are a regular occurrence, company sponsored 'family-style' meals are monthly and it was honestly the most endearing group of people I've had the pleasure to work with and for, for the last ten years. Some more tangible plusses include extensive benefits for the employee are covered 100% and PTO, at the time of this writing, was about four weeks per year. Training is available to those who want it and use it and, as of this writing, there's no on-call rotation.

Connetic is a small company and has a different business model which sometimes means monetary compensation isn't at the top of the range. Also, small companies can have limited upward mobility. Openings have to be available and there can be a lot of people ready to assume that role so it's not always easy to meet "career mile markers" at some pre-determined point.

- Work from home = no commute, lunch with family if they are home, everyone gets a window office. - Freedom to use your initiative during your workday. - Ability to speak to management about your concerns and have them heard and even acted upon provides a sense of ownership in the company.

- Coordination between and inside teams needs to be improved but did improve during my nearly 5 years at the company. - Service Delivery definition could be improved so techs and engineers know what the baseline service is we are delivering rather than leaving it to individual discretion. - Internal training does not exist, so as a compliment to the freedom to be able to use your initiative means you really need to use your initiative, or you will stagnate. Which really is true anywhere. Even if a company provides extensive training, they can't force you to learn.