The highest regards to customers and not their employees! - Customer Accoubt Advisor Consumer Cellular Employee Review

1.0
3 Jul 2017
Recommend
CEO approval
Business outlook

Pros

They offer great benefits but exchange their the same as you would purchase them.

Cons

* The entire company is ran by micro-management and their main motive is "hire and promote within". Thus creating an enviroment of "no growth" and favortism. They lack the emphasis of aquiring the appropiate employees of skillset and focus more amongst their employees high turn over rates, voiced sales, and marketing themselves on TV. Within my eyes it's an investment which they simply cannot afford for their offices. * Their level of training in sales and marketing is relevant of what you would obtain in a Retail Store entry level job. Thereotically they lack the skillsets of training to their employees due to the statistics of their clients age (50+). Which is negligently why they have more cancelations of clientele than sign ups of their prospects. It's important to educate the elderly. But it's also important to section the diversity of your clients. Since the majority of their clientes are assisted by their angry children trying to help them. * Their is no flux between departments or tiers of technicians, sales, that or organization. You're a muti-tasker expected to make sales and collections and provide emphasis of voice, not everything else. If you were ever traineed or come from a company which wasn't this way. Leave you're experience at the door. The level of technical support we can provide for customers is as relevant as to what you can provide for the options of cellular towers. Since Consumer Cellular contracts towers through T-Mobile and ATT&T. It's relevant to say they should provide other departments for specific purposes besides Billing, and Sales. Anything beyond a Document Database of the company is quite minuscule if the majority it's being later requested be handled by a Supervisor. It's a great learning experience for new workers of technical fields that or sales but there is no growth for bonuses.

Explore other reviews about Consumer Cellular

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

avatar
Consumer Cellular Response
1w
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
3w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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