Pros
Back in 2020, the pros of this company were great culture, supportive managment, and room for professional growth. Now none of those things are true, ever since Ed Evans and Adam Davids took over the company at C-Level. This company was only good to work at when John & Greg were the owners, as they actually cared about the employees and not just about increasing numbers and revenue.
Cons
The wages are below industry standards for existing employees, but as for external hires, they make upwards of 10k/year more than established employees. Then, the established employees are tasked with training their new "peers". There's a blatant disregard for fair compensation, and attempts at negotiation are met with resistance. Leadership; Paul McIntosh (Site Director) exhibits emotinal & erratic behavior, and irrational explosions are not uncommon. This not only creates a stressful work environment, but managers and supervisors walk on egg shells around Paul. We were also told to keep some issues secret from him to avoid his emotional reactions. There is very little recognition for successes, but mistakes are addressed with extreme measures, due to Paul's lack of emotional intelligence and control. The company culture promotes competition over collaboration, leading to an extremely toxic work environment. This causes endless gossip and drama, especially in the leadership side. Everyone talks about others and will throw eachother under the bus when it comes down to it. Along with that, the constant pressure from managers to drive up the KPIs causes extreme stress, and supervisors are known to cheat by padding their stats to reach the top of the ranking system, only to get minimal recognition and no stipend, bonus, or even a pat on the back. HR is meant to be a resource for employees; at CCI it's an extension of the problem, rather than a solution. HR Managers, especially Nichole Halloran and Pamela Piper, will share "confidential" information with other employees, often working against employees to deliberately get them fired if they dont "like" them. Issues raised are met with indifference or swept under the rug, and HR Management will pressure people to not speak out about the disgusting and illegal things some of the supervisors and managers are doing by using the job as leverage. In conclusion, my time at Consumer Cellular has been marked by disappointment and frustration. I was mentally and emotionally throlled daily. I would strongly advise prospective employees to carefully consider the potential challenges before committing to a role here. The issues with unfair wages, emotionally immature and explosive management, corrupt HR, toxic culture, and favoritism collectively create an unhealthy work environment that can severely impact your professional and personal well-being.
