Terrible Company, 1 Hour rushed training on a zoom call telling us what claims we cant do. - Aviation Adjudicator Consumer Dispute Resolution Employee Review

There is a significant deficiency in training for all employees. In situations where one is certain about the direction a claim should take, management often advises going in the opposite direction. Subsequently, when reviewing decisions made by senior adjudicators on related claims, it becomes evident that the original judgment was correct. New tasks are assigned via group messages, with little to no explanation or training provided. Additionally, there is a lack of documentation to guide self-learning. This means you have to ask for help on almost every case and are met with attitude and delays (as everyone is asking) for doing so. Targets set for employees are exceptionally challenging. These targets only consider a case as completed if it rules against the passenger's favor, as any decision favoring the passenger is redirected to another team and doesn't count. Regrettably, numerous cases exist where passengers should have received compensation, but adjudicators rule in favor of the airline solely to meet their target."