Pros
It has been my experience that working at Control Gap can be very addictive. The team is so passionate about their work, the need to help their customers and the desire to go above and beyond to provide unparalleled customer service can motivate you to take your own performance to the next level. Team work is paramount at Control Gap. You are never alone, whether you need an ear to vent about your day, or advice from the seasoned team members, everyone is just a call, text, or virtual call away. Team events help keep the company connected. As everyone is busy working, the team events give us a chance to raise up our head and appreciate everything that is happening around us, and the work the rest of the team is doing to maintain a memorable customer service experience. Lastly, the partners work everyday to make the company a place that people want to work, from mentoring new employees, to creating new opportunities to learn and grow, the focus on customer service drives innovation in services, business change and overall company responsiveness. The dynamic and flexible model makes working here a fluid experience.
Cons
The biggest challenge at Control Gap is work/life balance. The drive to help customers is addictive. As a result, many times you want to help customers, even on weekends and evenings. Many people in the company face this because we all strive to be the best for our customers.