Cigna contract - Member Service Representative Convey Health Solutions Employee Review

Amazing staff . I learned a lot in this role

Limited room to grow in the department

I've had some bad jobs in the past but this has to be the best worst one. They gave me a 1-month temporary position without actually telling me when the end date was. If you asked when the last day was, you were told I don't know. Then on my last day mid-shift without any prior notice I and 20 other people were told this was our last day. Not a 1 or 2 week notice but just on the spot, you're all being let go. I knew it was a temporary position but any kind of prior notice would have been professional. What's worse is they made it sound like we will be able to stay longer just so we would stay initially. The pay was minimum wage, I was paid late each time and had more expectations than any job I've had before. Training was awful and did not prepare you for the job at all. We spent 3 weeks watching PowerPoint slides as a way of trying to understand the job instead of watching other people do the job. The only way you learned how to do the job was from QAs passive aggressive comments in our evaluations. This was humiliating and I can't even put this job on my resume. They took advantage of desperate people to put us on the job for the busiest season and then let us go even though the call volume was still high just so they could save some pennies. I wouldn't recommend this job to anyone who has any self-respect.

High stress, low pay, too many expectations, bad training, inconsiderate management