Pros
It is a job, that pays on time.
Cons
I came into CSG as a fully trained ATM Tech, but I was spending more than a third of my time working on alarms and video surveillance equipment, which I had no background on and the only training that I received was some very Mickey Mouse online operator training. Still expected to troubleshoot it in front of customers. So if you dont enjoy the stress of trying to look like a profesional when you have no idea, this is not the job for you. Being forced into positions to lie to customers because local management cant be bothered to return communication to said customers. If you dont lie, the contract might be lost, and then you might lose your job. While not overtly said by management to be like that, their responses to my concerns certainly implied, "just get it done, dont worry about it" Spent a lot of the time I should be working on my work queue, explaining to multiple other techs, how to work on ATM's over the phone. Resulting in sub-par service by those techs on machines they weren't even exposed to before they arrived to "fix" them, and myself taking often twice as long to work on my own sites. The worst of it, was the lack of any big picture view from local management, they would pull me from my assigned areas, to cover other areas, but then I would get reprimanded and talked down to, because things would fall behind in my area. When I would ask for coverage assistance of my area, I would be sent the guy who only wanted to go to the beach, and often shorted out atm's while cleaning them.