Pros
The people make the job, every team I’ve worked in has been amazing. Everyone is genuinely lovely and so helpful when you need them, no question is ever too silly to ask. The training is good as well and you’re usually sent a copy to make sure you understand what you’re doing. They do actually care about your welfare too which is nice and quite rare.
Cons
Can be very relentless, you come off one call and are straight into the next. Sometimes it feels like taking a break in a busy period is a bit of an inconvenience. Some managers I’ve worked with have been a bit unprofessional. Progression opportunities seem to be few and far between.