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      Covenant Case Management Services

      Engaged employer

      Covenant Case Management Services reviews

      Terrible Experience - Direct Support Professional (DSP) Covenant Case Management Services Employee Review

      1.0
      25 Sept 2025
      Direct support professional (dsp)
      Recommend
      CEO approval
      Business outlook

      Pros

      Full time position with benefits

      Cons

      Nasty people who yelled at their clients, bullied them, treated them like bad children. As teammates, about half the DSPs were friendly, other half yelled at other teammates. Dishonesty, culture of telling on other DSPs. No training on Direct Support for clients, other team members shouted at your clients whatever and whenever they wanted to.

      avatar
      Covenant Case Management Services Response
      9mo
      Thank you for your review of your time as a Direct Support Professional. While we appreciate you taking the time to provide feedback, we are genuinely disappointed that your experience was so negative. We are concerned by your account of the team dynamic and the reported interactions with clients. The behaviors you described—such as yelling, bullying, or disrespectful treatment of individuals—are entirely unacceptable and do not align with our established policies or our commitment to person-centered care. To address your point about training, we want to reaffirm that comprehensive and compliant training is mandatory for all DSPs and is provided to ensure our staff meets all industry and regulatory standards. We are sorry that your experience led you to feel there was a lack of support or proper preparation, and we will review how our training is applied and reinforced in the field. These are serious matters that require specific details for us to look into. Since we can't identify you through this platform, we encourage you to use our confidential channels. Please contact our Human Resources department right away so we can formally review and address these concerns. Your input is vital to maintaining our standards of excellence. We hope to hear from you soon.

      Explore other reviews about Covenant Case Management Services

      5.0
      17 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff is warm and accommodating and genuinely helpful. Everyone seems very committed to improving their clients' lives.

      Cons

      It's a growing company. So, it can be overwhelming at times.

      1.0
      23 Jan 2026
      Administrative
      Recommend
      CEO approval
      Business outlook

      Pros

      The clients there are the best part

      Cons

      I previously worked for this company and would not recommend it for employment or services. During my time there, I personally observed efforts to influence public perception, including incentives offered for positive reviews. Specifically, there were drawings for high-ticket items such as iPads, which in my opinion makes the company’s ratings difficult to trust. I also noticed what appeared to be non-organic social media activity, including Facebook followers that did not seem legitimate or authentic. More importantly, I left with serious concerns about leadership ethics, transparency, and financial priorities. From my experience, ownership often appeared self-serving, and employees could be dismissed quickly when it benefited the organization. Overall, the culture did not align with the level of integrity and accountability I would expect in a service-based setting.

      avatar
      Covenant Case Management Services Response
      5mo
      We appreciate you taking the time to leave a review, though we strongly disagree with your characterization of our culture and business practices. We take great pride in our reputation, and the "best in class" clients you mentioned are a direct result of the high standards and integrity our leadership team maintains every day. To address your concerns regarding our marketing, we make no apologies for being an active company that celebrates our wins and encourages client engagement. There is a clear difference between "influencing perception" and transparently sharing the success of our work. We stand by the authenticity of our community and the organic growth of our brand. Additionally, we are a performance based organization. Our priority is the long term health of the company and the quality of service we provide to our clients. This requires a team that is fully aligned with our mission of accountability. When that alignment is missing, we have to make difficult decisions to protect the integrity of the business, clients, and the rest of our staff. We are confident in our leadership’s ethics and our financial direction, and while it’s clear our high performance environment wasn’t the right fit for you, we wish you success in your next chapter.
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