Honest review - Field Investigator CoventBridge Group Employee Review

1.0
21 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Paid on time and guaranteed work with some slow weeks.

Cons

When this company merged, field investigators became only a warm body. 5 paid holidays were taken away, PTO decreased, and work load increased to the point of setting an investigator up for failure. Many travel times to cases are, on average, 1.5 hours each way. By the time you get home, you have complicated reports to complete that can take up to 2 or more hours. They pressure you to charge around 15-30 minutes of report time despite how long it takes. With this average day occurring 6 days a week, family life is destroyed. They also expect Alive and Well Checks to be completed on time. Again, this is setting one up for failure when you're already working 6-7 days a week. I've been in the field for a long time and with several different companies. I'm one to understand what comes with the job but their expectations are not realistic.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.

Explore other reviews about CoventBridge Group

5.0
12 Jul 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
3.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The flexibility to work from home and have some say over your work hours is something that has kept me at the company. This is the benefit that I use to justify the cons.

Cons

The pay structure is way below averages for this line of work. Merit increases are considered annually, but have fallen far behind inflation thus far. PTO is less than what I've experienced in other similar positions. Ongoing training is sparse and seems to create time-intensive problems that would be more efficiently handled with regular training updates. The company makes no contributions to health insurance premiums, which for people like me, means that half my paycheck is gone before I see it just to cover premiums for myself and my son.

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