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Coventry Building Society

Engaged employer

Great company... but a few hidden targets. - Telephone Savings Advisor Coventry Building Society Employee Review

2.0
3 Dec 2020
Recommend
CEO approval
Business outlook

Pros

- great company and values - great colleagues

Cons

- although advertised there are “no sales-based targets” there are plenty of hidden targets. Management will come down on you like a ton of bricks if you miss those... - work is monotonous and can feel like the same thing every single day. - management are not helpful and not willing to be flexible. - constantly reviewed like the Big Brother House! - older staff members are treated like royalty

Explore other reviews about Coventry Building Society

4.0
18 May 2020
Recommend
CEO approval
Business outlook

Pros

Interesting projects to work on

Cons

Minimal benefits for 401k and insurance

2
2.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Team and Team manager to support. Good Head Office Facilities. Can be flexible depending on your role…

Cons

Company has completely lost its identity since Co-op Merger. Bringing in Senior Leaders and Directors to support with the merger, who do not share the existing Values of the company is completely shocking. Everything CBS has stood for previously is being washed away for ‘Growth’. Senior Directors telling teams ‘Good is good enough’ and actively planning to make certain processes WORSE to make it easier for the Co-op to catch up to our standards, and this is okay? Soon as the merger is completed from the Directors points of view, they’ll move onto their next project and we will be their picking up the pieces in regards to moulding the company back to what it was prior to the merger. Pay is shocking. Front line teams being expected to pick up more work, in expanding roles with expanding responsibilities for LESS pay? Removing certain Teams Shift allowances; reducing their pay by 10%, then at the same time releasing their new role profiles which state team members must remain flexible to work ‘all group working hours’?? What a fantastic, sneaky way to be able to save money. Really caring. It’s a shame certain Execs got lucrative bonuses for their expanding roles, yet the people that make the business tick get pay taken off them because they have no say.

12
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Coventry Building Society Response
1mo
Thank you for sharing this — and for your 8–10 years with us. It’s good to hear how much you value your team and manager, but it’s clear you’re frustrated and concerned about the direction of the organisation, particularly following the merger. We recognise the strength of feeling in your comments around maintaining our values, changes to ways of working, and the impact on pay and frontline teams. Those points — especially around fairness, workload, and consistency — are important and shouldn’t be overlooked. Your feedback reflects concerns we need to take seriously as we continue through this period of change. Thank you for taking the time to be open about your experience.
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