Toxic culture, disengaged CEO, and poor ethics - Anonymous employee Crisp Video Group Employee Review

1.0
24 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Office location right off the interstate, lots of lunch options (if you get a lunch, most people work through theirs).

Cons

Upon first getting hired, first impressions of the company were good. Then not long after, the CEO started distancing himself and handing off the reigns to the COO who is driving the company to the ground. I have never seen such poor organization, communication, and lack of management skills. And that’s when things started to change. Retention is so bad, they’re loosing 1 person a week. If you have been there a year, you are considered a veteran. And be ready to absorb the responsibilities of the fallen because you’ll end up wearing multiple hats without compensation - and don’t dare to bring that to light or you’ll have a target on your back. I have never been more disappointed with how an establishment has handled leadership, moral issues, and accountability. The expectations for employees are not the same expectations for upper management. KPI’s are how you get your monthly bonus, but your KPI won’t be something that actually correlates to how well you’re doing your job, but what your peer is responsible for - so that you have push your peers and are reliant on their performance to get your bonus. They do whatever to try and blur the lines to try and not have to pay out bonuses. It creates a hostile work environment and discredits anything you do well. Watch out for cliques, it is very much a “rules are for thee, not me” mentality. Very high school like. Lots of favoritism and accommodations for those that act as puppets and don’t question, so if you see room for improvement or better efficiency, don’t mention it - they always know best. Be cautious of the good reviews, often times current employees are highly encouraged to leave those..… there are so many red flags it wouldn’t surprise me if there was a documentary about this place one day. Having lawyers as clients, they believe they are above all and try to intimidate people with that. I’m glad I left when I did - not good for your mental health, and no boundaries with work/life balance. The toxic culture consists of overly positive manipulations and false promises. Could not recommend this place any less.

Explore other reviews about Crisp Video Group

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

insane pace, so i learned a lot very quickly. great clients to work with. nice office. saw positive changes coming as i left.

Cons

also the insane pace. not for everyone.

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to see what willful incompetence looks like

Cons

I cannot emphasize you will regret working here. There has been 0 stable leadership in place for the sales team for YEARS due to the CEO and his 'leadership' team stuck on success of the past. Most recently they brought in the worst person you will hope to never come across in your life, in an effort to bring back 'winning culture'. The complete irony is they fired him years ago because of how toxic he was and how he was ruining the company from within LOL. A previous keynote presentation by one of our leaders describes why they moved on from him and yet they brought him back. You are not working inbound, you are not able to hit quota, and you're told to be grateful to work at the 'google' of law firm companies. That's not a joke, they fully believe they're on the likes of google while rewarding us with Crumbl cookies after performing the best we have in history. Unless you hit your unattainable quota you will get paid a disgusting low percentage variable, and the list goes on. Just reach out to any former employee in the org for more insight.

5
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Crisp Video Group Response
1mo
Thank you for sharing your experience. It’s clear this left a strong and frustrating impression, and we don’t take that lightly. You’re right that we’ve had inconsistency in sales leadership over the past few years. As the company has grown, we haven’t always gotten those hires right, and we recognize the impact that can have on a team, especially one with high performance expectations. We’ve made changes, including revisiting prior leadership decisions, with the goal of building a stronger and more effective foundation moving forward. That said, we also know that decisions like these can be polarizing, and not everyone will agree with the direction. We appreciate the candid feedback. It plays a role in how we continue to evaluate what’s working and where we need to improve.
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