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Thanks for sharing your thoughts, although I'm sorry there were a few issues while you were with us. We ensure communication is a priority to support our team to do their best work possible, and continue to work hard on this as a team. Flexibility is also central to how we operate - being a small company allows us to support our team with different needs and is again communicated very openly. Please get in touch with me directly if you'd like to discuss more. Thanks, Nikki