High work load, 12-14 calls per day, lack of training on products and lack of any service support at all. - White Goods Engineer Currys Employee Review

Constant pay queries of anything above basic salary; overtime is based over an 8 week period so for 7 weeks you are worked like a dog and the last week you are given days off because there is 'no work' or are going through a 'quiet patch'. Spares are ordered via TSO's, some of which have very limited knowledge and wrong parts get ordered but it's your fault not theirs. And if you ever get stuck on a job and need help the TSO's usual response is 'try your best' or 'order a new pcb'. As an engineer you get put in difficult moral dilemmas by the company as you know what the company does sometimes is wrong yet you are the one who has to front it out. Very rarely get sent back to your own jobs so completion targets are a joke. Company sees the engineer as a scapegoat in any difficult situations.