Pros
Well I came from phones when we all went redundant & since phones 4u I have to say that I really don't enjoy at Carphone the whole organisations & systems are very dull compare to where I came from. Infect I can't remember a day at Carphone so far that my day can go smoothly &they only treat staff like students& only managers, assistant managers are on full time contract& salary& consultants are on hourly& part time contracts of 15 hours but they do give you more hours which is annoying when you do take holiday or you work on bank holidays and boxing days they don't have to give you extra holiday or lue days only to managers! They don't want to spent money on their system to get up to date& they have a very long hours& you stand on your feet all day from 8.30 to 6! Customer experience is poor because you can't welcome them to take a sit in relations to their constant system issues or pin and chips or pin point or wifi is down etc you constantly stressing &customers are also on their feet as phones 4u had a better customer experience and more efficient system operating& their IT side is very challenging & unhelpful! They don't have IVR or anything & makes it a lot difficult when it's comes to sorting things out! They don't demo& don't understand that is very important to make a best of the sale process &they managers are absolute shocking &un organised &don't know anything about people management or time managements & not even floor control!The uniform is very unprofessional &isn't class as a dress of success that we had in phones 4u as we always looked professional at clean. In my shop no one is doing morning briefs and once they did it & was wrong.There was no energy or fun to it and they so much to the book, which makes you uncomfortable with the team! I wish phones 4u stayed as I really miss it and it was a great time and great commission rewards as you don't get that at Carphone and one contract with the whole of stress makes 0.25 or 1.25 or sometimes nothing &the max is 7 which is very rare to get& its because their deals are every where &so unattractive because you don't have time to have fun with sale or playing your cards you can hide anything because it's all over&also the mystery shop is a joke you won't fount out who got %100 unless you fail it!!! It's just a joke & I'm so glad that I let! It's fine for people who wasn't to just work part time & go to uni until they finished &move on to their future jobs but progress in Carphone you must be a loser! Sorry but this is what the truth is &believe me every day at work I kept thinking when can I finish &go home &feeling sorry for my self.In phones 4u we all loved it &everyone was so close &Cpw team always bullied us when we were proud of it &joking about that's why we got wiped out! We did get wiped out but had nothing to do with how phones 4u cared about their staff.It's was loyalty and maybe you should go & read the news to find out why! They don't have a clue or anything but my god worse job ever in my life &every minutes of it was painful! Very proud that phones 4u made me to be a great sale person &I have to say best &fun job I ever had &was an absolute real pleasure to be part of that team &brand. Ps go get another job &don't waist your time waitressing it's much better than that!
Cons
They always have system issues... Always pie is down or pin and chip is down or pin point is down or their wifi' or delivery is missing... And annoying boy they robotic welcome to Carphone that every staff has to do and effects your confident because you making yourself silly to customers so they can't take you seriously because you in that ridiculous uniform and ridiculous constant repeating of hello welcome to Carphone and to be fair if it's quite isn't sound that bed but you can't be yourself because sale is about building trust and that moment of the truth isn't with the world of saying hello welcome to Carphone you have to be your own version rather than robotic... The ideas are a joke and so childish!
