Challenging environment - Employee Customer Experience Group Employee Review

Overall there are opportunities for the right people. If you work hard and are prepared to sacrifice a lot, you can move up. All roles involve a lot of responsibility and it’s a great learning curve. People are great generally, you’ll make friends for life.

The “cheap” mentality is everywhere and is a factor you cannot easily ignore. Yes the start up mentality is great to a certain extent, but when you grow to become a multinational company serving luxury clients, this needs to change. People should not suffer as a result, first and foremost. The HQ is in a grade “Z” building, with cockroaches, malfunctioning elevators, no parking and blue collar workers. You wouldn’t bring your clients here. Medical insurance is miserable, no better than the lowest paid worker on a construction site. There is serious interference with office operations and on office spending to an unreasonable degree from people who should not have any influence on this.

- Diversified culture (amazing colleagues but this may not apply to those with higher rank)

- No interest on employee's development. Lack of professional development, the company does not acknowledge and encourage strength of the members, does not recognize different skills of the employees, does not recommend opportunities and not open for employees’ suggestions. - No fair treatment, company politics are seen especially with the treatment of the boss to his team members. Some has favourable relationship, while many others are not treated the same. This treatment damages team’s morale and destroys team spirit and undermines engagement. - Management does not protect a caring culture. Treats employees like they're interchangeable. Does not have a healthy interest for employees' lives. - Badly managed. Data and processes are not organized hence still with backlog issues - With high turnover of its employees - No measures of employee's welfare - Values not put into action - Absence of trust and empowerment - Not an open culture, no reason to stay for long term