Former SAM Agent - System and Application Monitoring Customer Frontline Solutions Employee Review

You’ll be assigned to a reputable client or their well-known parent company, which adds strong value to your resume. The role offers exposure to a wide tech stack and opportunities to develop skills in managing tasks, people, and projects. It’s also a great environment to grow your professional network, as most colleagues, seniors, and department heads are approachable and easy to work with.

Salary increases are minimal—typically just 7–8%—even when taking on full team management responsibilities. The role demands 24/7 availability, as any team may call during incidents, which happen frequently. During high-pressure situations, you’re expected to fully defend both yourself and your team, requiring strong resolve. Hiring practices are poor, with many new hires lacking the necessary skills for the tools and tech stack in use. There’s also significant micromanagement from multiple departments. On-call duties are unpaid, with no overtime compensation, and no bonuses aside from the 13th month. Performance incentives are limited to an annual increase of only ₱2,000–₱3,000.

was hired for a project-based contract (5months). since it was just the beginning of pandemic, they were also still adapting to the wfh/remote setup. i was glad to be hired during this time since i was just a recent shs graduate. the workload was really light, and the pay was great. slight micromanaging but bearable.

indecisive. since they were still adjusting to the wfh setup, they kept changing their minds but were transparent about it and maintained clear communication