A Once Great Company Mired With Mediocrity - Engineer Customer.io Employee Review

Truly love working at CIO. I have been given so much autonomy and opportunity to really own my work and help shape the outcomes, not just execute tasks. I have the ability to directly influence my team and leadership, giving my role true value and meaning. We are doing really incredible things here and great to be part of such an innovative company. Leadership is approachable and transparent.

Can be fast-paced with a startup mentality which may not be for everyone.

My team has been very supportive since day one. I was given a clear 30/60/90-day plan that made onboarding feel organized and thoughtful rather than overwhelming. There’s also a genuine focus on growth — regular trainings, micro-learnings, and development sessions that make it easy to keep building skills. The benefits are a big highlight. The company covers 100% of medical premiums for employees and dependents, which is rare. There are also stipends for home office setup, internet, wellness, and even opportunities to connect with coworkers. We have a recognition program with monetary rewards and a giving platform that makes it simple to support causes you care about. There’s a strong culture around philanthropy and community involvement, with volunteer time off and company-wide initiatives that encourage giving back. The flexible PTO policy is another major plus and helps support work-life balance.

Cons: The company is in a growth phase, so priorities can shift and things can move quickly. If you prefer a very structured or slow-moving environment, that pace might feel challenging at times. Leadership has acknowledged this and is working to improve communication and change management as the company scales. It would also be great to see continued progress in increasing female representation in leadership, particularly at the director level and above. Leadership has been transparent about this goal and seems committed to improving it. Overall, this is a company that cares about its people and invests in their growth. If you’re someone who enjoys a fast-paced environment and values flexibility, development, and meaningful benefits, it’s a great place to build your career.