Pros
Competitive pay that adjusts with the market
Company is strongly focused on the culture surrounding it's core values
Tight and cohesive team environment
Great benefit package
Monthly bonus for individuals and a separate team bonus based on performance
Utilizes crewhu for internal recognition and prize redemptions
Exposure to all aspects of I.T. Even in the "low-tiers" you are still learning firewalls, servers, networks, etc.
Quarterly company sponsored events that can also include family
Internal training to help advance knowledge and skills
Many growth paths within the company ranging from different technical tiers of support, to network administration, projects, and more.
Overall a great environment to work in and grow your skillset rapidly.
Cons
Cons for Cutting Edge are typical in the MSP world. Being a managed service provider for a range of clients means that it's a fast paced atmosphere. It's not a call center though, so you have time to manage everything if you don't let yourself get overwhelmed.
There is documentation for many things, SOPs regularly being created to help improve, but without intuitive thinking and a vetted troubleshooting method, you will probably flounder. Basically, if you have to be told what to do with everything, you will likely not succeed. This is again the nature of an MSP and not specific to Cutting Edge. Know what you're walking into.
