Terrible - Customer Success Manager (CSM) CyberCare (Lithuania) Employee Review

*hybrid work model *opportunities for growth (occasionally) *great perks, largely due to being part of the Tesonet group *snacks and events (more relevant for day/evening shifts)

*very low pay *unfair bonus system, performance is rated by users who mostly judge the product, not the agent’s work, so even great agents aren’t rewarded fairly. *heavy micromanagement *management pushes changes that don’t benefit employees and dismisses criticism *forced positivity, gossip, and overall odd office vibes caused by high turnover *many employees underperform, leaving a small number of competent workers overloaded with responsibilities without extra pay *high stress and pressure, leading to declining mental health

Good office and they provide all the training too

Super hard work, very less penny like salaries