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DICK'S Sporting Goods

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Good job for customer service experience, they'll make you work - Associate DICK'S Sporting Goods Employee Review

4.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good character development, and you learn how it feels to be on the other end of customer service.

Cons

Can be burned out quickly, high stress when the store is busy.

Explore other reviews about DICK'S Sporting Goods

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee Discount Opportunity to provide customers an experience in which they can be confident in buying a new shoe for style, function and support-related reasons. Great selling tools, devices and display fixtures to work with

Cons

This is not really a con since I believe it is an important part of the job. Newer and current workers may need to keep up up to date and do research on products in order to be able to help customers effectively and efficiently.

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO with 401k match is awesome

Cons

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

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