Good commission and support, but high stress levels - Retention Specialist DISH Employee Review

3.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Competitive commission. Easy access to necessary info while working. Immediate manager support always available.

Cons

Everchanging methods and strategies that management wants implemented. The nature of the phone calls is very mentally and emotionally taxing

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DISH Response
1mo
It is encouraging to hear that you have found success with our commission structure and felt supported by your immediate manager. Providing the tools and leadership necessary for our teams to succeed is a priority, and we are glad these aspects of your role have been impactful. We understand that the evolving nature of our strategies and the emotional demands of the work can be challenging. We are committed to refining our processes and supporting our employees' well-being as we navigate industry changes together. Your feedback is appreciated as we work to foster a more balanced environment.

Explore other reviews about DISH

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

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DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

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