Pros
I have been with Dish for 8 1/2 years now and I have seen the company change and go in many directions and have been in several sites each one being different. I have a great manager who always backs me up and tells us how well we are doing but at the same time gives us an ear full when we need it. I enjoy coming into work on a daily basis and have a great working relationship with those i work with. We have a positive working environment and have fun when we are working which makes our agents more happy which trickles down to our customer service/tech support as well. Dish does give many incentives for those agents that are doing their job correctly they give prizes and money plus coaches and managers can run their own incentives to motivate their team to do better and improve morale. I have worked many different schedules and have had many teams dismantled but i understand that is the nature of the business and things are always changing no matter where you are. I have a management staff that understands we are all people and have personal lives and hey sometimes things happen they are always involved with that and always in the loop and really care about us as people which is hard to find with other companies. But I see it as you work for your Manager not the company so if you have a manager that you get along with you will fight to get them what they want vs a manager who doesn’t care about you.
Cons
I live very far from work i have to drive about an hour daily so I wish we had another location on the west side of town. It would be nice to be closed on major holidays like other providers are My spouse works for Cox Communications and he is off every major holiday. It is hard to properly develop agents when we are not able to pull for aux or our aux gets cancelled so our development session is not completed.
