High school environment, out of touch management - Quality Assurance Specialist DISH Employee Review

1.0
3 Jan 2013
Recommend
CEO approval
Business outlook

Pros

- Competitive pay for the area - Free satellite TV service

Cons

- Call center dress code that only allows jeans and hoodies to be worn on special occasions. - Management that insists there is nothing wrong and that articles published recently referencing glassdoor are skewed and basically worthless. Basic refusal to recognize internal problems and total apathy towards fixing them. Basic culture of management is one of bullying and "good-ole-boy" relationships. - Micro-managed down to how many slices of pizza you're allowed at a "pizza party" reward lunch (I did mention a high-school atmosphere, didn't I?) Dish loves rules for the sake of having rules. - Disproportionate pay scales from department to department. My current position requires more expertise and accuracy than anyone taking phone calls, yet I don't get paid nearly as much and have no opportunity for the "pay-for-performance" that Joe Clayton so prides himself and the company on. - Horrible benefits - "Snow days" are only declared excusable weeks after the fact, leaving you to decide whether your life or getting to work is more important. Potentially you could be held accountable for not coming in when there is an inch of ice on the roads, but you'll never know until you're actually in trouble for it! - Lots of mandatory overtime with very little emphasis on appreciation or accommodation. You might get a balloon or some popcorn. - Almost impossible to take advantage of travel opportunities, as you must pay out of pocket for all expenses and then be reimbursed later. - Recurring payroll errors in which pay-for-performance bonuses don't get paid out. - Filthy working conditions. Carpet is full of hazardous lumps/bunches, cubicles are left to employees to clean (meaning they never get cleaned since desks are regularly changed), smoking area 20 feet from main entrance to ensure maximum second-hand smoke exposure, and the list goes on.

Explore other reviews about DISH

5.0
8 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good salary and team atmosphere

Cons

A lot of travel to accounts

avatar
DISH Response
7mo
It's wonderful to hear that you've experienced the positive aspects of our company, particularly noting the competitive salary and the strong team atmosphere we strive to foster. We truly appreciate you sharing your perspective. We also recognize your feedback regarding the significant travel requirements to accounts. We understand that extensive travel can impact work-life balance, and we are continuously looking at ways to optimize our account management strategies and leverage technology to potentially mitigate the need for constant travel where possible. Your comments are invaluable as we work to improve the employee experience. We are dedicated to ensuring a positive and productive environment for everyone on our team.
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
avatar
DISH Response
2w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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