Pros
I worked for Dish for 2 years and it was really a good experience for me. The work environment was pleasant and my coworkers were friendly and helpful. This was my first job in a call-center, but the training was thorough and initially a supervisor frequently checked up on me. I guess it depends on the trainer, but I found that our classroom training was actually pretty complete. The first call I answered was still a little bit nerve-racking, but soon I got over it. I've found that management (managers, coaches, supervisors, and trainers) treat us with respect and as responsible adults. Even as a call-center newbie, I was promoted after 12 months and think that this experience helped me get a management position in a call-center (where I work today)
Cons
There's a high employee turnover. I think that's largely because HR doesn't clearly set expectations for what it's like in the call-center. But it affects all of us in the call-center because we're constantly having to train new people. The health care options are pretty bad and I ended up just opting out of it.
