I'm convinced that any positive reviews are entirely fake and posted by upper management. If you like working here, you're either insane or into sado-masochism. It is impossible that anybody could like working here. I've worked here for a lot longer than the 5 years my profile says, but wanted to keep identifying info to a minimum. So lets get to it...
Your tools break on a daily basis. You're told to submit error reports into the void that nobody cares about.
The company constantly makes perplexing decisions where it almost seems like they're actively trying to fan the flames and make things worse.
At first it seems like there's upward mobility. There's not. You very quickly hit a wall, and will go nowhere. Dead end job.
They actively employ people they know are liars. You get to clean up the mess.
Metrics are necessary to ensure people work hard. These metrics are unreasonable, and all they ever do is make them more difficult to meet.
Doesn't matter if you've worked there 20 years or what department you're in. You will sit and take back to back basic customer service calls like a new hire.
You will question your poor life choices that led you to work here. Avoid at all costs. Please dear god do not work here.