Pros
DRB has introduced a great product to Nashville
Cons
* Communication is inconsistent. Decisions are made without involving the people selling the homes, whether that’s interior selections, incentives, marketing, staffing .
* Sales does NOT have a seat at the table. In the field, the team’s feedback isn’t used enough, if at all, even though we are the one’s hearing customer objections every day.
* Decision-making is slow and often unclear. There have been times where you are left waiting on staffing decisions, role changes, or answers that directly affected your work.
* Processes change frequently and no one tells you . You are expected to learn “the DRB way,” mandatory training, evolving procedures, and adapting to new expectations even when they don’t work .
* There can be a disconnect between management and the field. You are encouraged to speak up while you’ve felt you’ve already been raising concerns that weren’t acted upon.
* Coordination between departments isn’t ever seamless. Purchasing, design, construction, and sales ARE NOT aligned, which can create unnecessary friction for buyers and for sales consultants.
* Growth outpaces organization. They put the cart before the horse. They should stop opening so many communities so quickly with no marketing being done. Very unclear marketing support, staffing changes, and operational growing pains that make the job harder than it needs to be.