Customer Care Representative - Customer Care Representative DTE Energy Employee Review

2.0
28 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Continuous Improvements intentions, Cafeteria, pay on time, good community oriented corporate citizen, nice people work at headquarters, customer service focus.

Cons

Old fashioned company, the majority of employees have been there for a long time, so they don't know things can be better (benefit package is mediocre), no discount on their services to employees, different departments don't communicate well with each other, low starting pay, my experience left me feeling the company is more interested in their community image and reputation rather than making employees feel valued. I don't feel safe working there. There are many visitors, construction contractors and contracted employees there all the time. I couldn't look at a person and immediately tell they were an employee. Parking isn't very secure. There is a great security presence once inside, but it seemed like I worked in a public place (equivalent to an airport). Too many different unions usually mean problem with management and employee relations. Computer system (CSB) should be retired now!

Explore other reviews about DTE Energy

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance Good pay Great office relations

Cons

No real cons, could get boring if power isn't your focus

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

As much as this company allows you to learn, use this opportunity for experience and for your resume so you can move on to better things.

Cons

Lots of micromanaging and also unfairness. Overwhlemed with work and training and bosses believe we got the time for all of it. They give certain people, usually the new employees, do more than their job title asked for because they don't trust them or because they take advantage. Older employees don't need to do such training because they are relatives. Severely underpaid and management believes getting a promotion with little pay and more overtime makes up for your title. Management believes they are better than you and don't like being at fault and give the most outlandish excuse for any problems that arise.

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