Pros
Good comp-especially good comp for on-call rotation. Good onboarding process with a dedicated coordinator and structured training plan. Good parties Nice truck Costco membership perk
Cons
IT systems mediocre-too many different systems, no dedicated entity for continuous improvement, combined with cost fatigue associated with software modifications leave a mediocre, mostly complete solution as a permanent en”environment. They use app based, real time clock in instead of reported time values-this is terrible for field service-it means 20 times a week I need to remember to interrupt myself at different times (field tech schedules vary a lot) , hope there is a connection, hope the server isn’t slow and unresponsive to clock in and out for breaks I rarely even take, I am GPS monitored and could self report with much less interruption and the need to involve someone else every time a punch is missed. It’s unnecessarily awful. Incentive bonus program is low and capped, so no incentive/reward to overachieve. Time off policy antiquated and below average-no use of accrued sick time for first 90 days, no scheduled time off for first six months. They charge $20/pay period to drive company truck. I’ve worked for 3 other companies with provided trucks-nobody ever charged me to drive a company truck before. Medical benefits are expensive and have limited options. 401K match is low and takes 7 years to vest-also antiquated approach. Poor tool replacement policy and no tool allowance for incidental expenses.